VOLUNTEERING

Thank you for showing an interest in volunteering to help keep the library open for the community. We need helpers as librarians, key holders, fundraising, maintenance and on the management team. Volunteers in the library will ALWAYS work as part of a team and full training and support will be given.

For information on our main volunteering roles, FAQs, an application form and reference form please see below.

Alternatively, for paper copies of our volunteering documents email us at nandlclibrary@gmail.com or leave a note at the library and we will send them to you.

Thank you for your continued interest in Narborough and Littlethorpe Community Library. We can’t do it without your help!

LIBRARY VOLUNTEER FAQs V.2.0 051018 Master copy

LIBRARY VOLUNTEER APPLICATION FORM V.2.0 051018 Master copy

LIBRARY REFERENCE FORM V.2.0 051018 master

If you are Under 18, please use the form below:

Volunteer application and reference (U18) DofEWork experience V.2.0 051018 Master Copy

 

VOLUNTEERING FAQ’s

 

  1. Why is the library becoming a CML?

The Council had to make significant savings due to Government cutbacks and decided that they could no longer staff many of the local libraries. The only way the library could remain open was to become a Community Managed Library run entirely by volunteers. Cosby and Enderby libraries have also become CMLs.

  1. Who will run it?

The library is entirely run by volunteers. We already have a volunteer management committee and trustees and have obtained Charitable Incorporated Organisation (CIO) status. Charity Number 1167677. We now need volunteers to run the day to day library sessions.

  1. When did the library become a Community Managed Library?

We opened in October 2016 as a CML.

  1. How do I volunteer?

You need to fill out an application form and a reference form. We will arrange an informal interview/chat to discuss what role you would like to volunteer for and answer any questions. Once we have received an appropriate character reference and offered you a volunteer place you will be offered an induction session. You can then choose which sessions you would like to volunteer for.

  1. Who can give my reference?

Anyone who has known you for at least the last three years but not a family member.

  1. Why do I need a reference and what will you do with it?

Our recruitment policy requires one character reference for all roles involving interaction with the public. This is a very simple tick box form. Once the form has been returned, checked and you are accepted as a volunteer, a record of the check will be made on your training record and you will be invited to an induction. See our ‘privacy policy’ below.

  1. Can I volunteer with a friend?

Yes, you are welcome to volunteer for sessions with a friend. There will always be a minimum two volunteer librarians. You will NEVER be expected to work alone.

  1. I am worried about using the computer system; will I be trained?

Yes, we will organise training on the library computer system so that you can ‘check out’ (stamp) books and return books and use the library system. Remember, you will always be part of a team so you can learn ‘on the job’ in addition to the initial training! You will have a named contact for support.

  1. As a volunteer what will I actually be doing?

We have a variety of roles that you can volunteer for.

If you are happy to meet people of all ages and feel confident in a front-desk role then a ‘Volunteer Librarian’ would be ideal for you. You will need to be able to lift and move books and have an interest in reading. You will issue books, answer telephone enquiries, tidy and shelve books, handle ‘petty cash’ and help users in the library. Full training on the computer system will be given. You will work as part of a team.

If you would prefer a more ‘behind the scenes’ role then you might want to become a ‘Library Supporter’ (Fundraiser). This is a support role which will involve working as part of a friendly team to suggest, organise and implement fundraising activities for the Community Library. Fundraising ideas are welcome!

We also need helpers as ‘Library Maintenance’ volunteers. If you have good DIY/Gardening or cleaning skills then this may be the role for you. We need volunteers to help set up chairs and tables, etc for one off events.

We also need volunteers as Management Committee members, and Trustees. Session leaders are also required to organise clubs such as ‘young readers story time’ or ‘book reading’. This may be a volunteer role or you might want to hire the library for private groups.

See the full volunteer role descriptions below or in the library for full details. Or talk to one of the management committee or the volunteer coordinator (Vicky Turbin/Lesley Hull) victoriaturbin@aol.com or lesley@john-hull.com

  1. Will I be insured?

All volunteers are covered whilst volunteering in the library by our Public Liability Insurance.

  1. What is the time commitment?

We would prefer volunteer librarians to commit to one session a week or fortnight but we understand that some volunteers may be able to offer more or less time than that. Our volunteer system is self managed online using a system called Three-Rings. You will be given a username and password and use the simple online system to click and choose which session and timeslot you would like to volunteer for. Each session lasts for between 2.5 to 3 hours (or 2 hours for under 18s). You can choose to volunteer with a volunteer friend if you wish. You are welcome to take a break from volunteering or leave at any time; just let us know in advance. You can choose your sessions in the library if you don’t have access to a computer at home. We can help you with this.

  1. What if I can’t make my session?

You can remove yourself from a volunteer session anytime up to 2 days beforehand online with a simple click. If you have to miss a session later than that due to illness, emergency etc then you will need to contact the volunteer coordinator or your named contact person so that your session can be staffed by someone else. The volunteer coordinator can be contacted by email on victoriaturbin@aol.com

  1. Do I get paid?

All positions are on a voluntary basis, however, we do not expect you to be out of pocket whilst you volunteer for us so reasonable expenses, such as bus fares, can be reimbursed. We only ask that they cheapest option for expenses is chosen and that expenses are agreed in advance with your named contact or the volunteer coordinator. Receipts for all expenses claims must be provided. We have an expenses policy.

  1. Are there any age restrictions to volunteering?

We encourage volunteers to participate for work experience (references may be offered after a 3 month trial period). We have no upper age limit to volunteering.

We offer a limited number of volunteer places to under 18’s for ‘Duke of Edinburgh’ or work experience. Please contact us for an under 18 application form to be registered and placed on our waiting list.

  1. Do I need to state my available hours now?

No. It is helpful to us if you can indicate your preferred sessions on the application form but you will be able to select which sessions you want to volunteer for with a simple click on our online volunteer system once you are given your password (or you can do this in the library if you prefer. We can help you with this). You can choose a regular volunteer slot, or choose occasional sessions if that suits you better.

Thank you for your interest in Narborough and Littlethorpe Community Library. We can’t do it without you!

 

GDPR

Due to the new GDPR regulations introduced by the Government in 2018 we now have to display our library Data Protection ‘Privacy Policy’. Please see the full text below, or you can request a paper copy by emailing us, thank you!

NARBOROUGH AND LITTLETHORPE COMMUNITY LIBRARY PRIVACY POLICY

Narborough and Littlethorpe Community Library (the Library) – Privacy Notice
This notice is to tell you about why we need your information and how we will handle it. This notice is for the Management Committee of the library for the purposes of administration, management and provision of library services in Narborough and Littlethorpe.
What Information do we need from you? We need to know the following about you: Your Name, Address, Email Address (if applicable) and Telephone Number(s). We also need to know your preferences as to the roles you wish to undertake, any health issues you may wish us to be aware of and contact details for emergencies.
Why do we need this? We need this information so that we can manage the volunteer resources available effectively to provide library services to the community.
Why are we allowed to process your information? Data protection law allows us to process your information within certain conditions. In this case we are using your consent as the lawful condition for us to do this.
Who will we share this with? We do not plan to share it with anyone else or use it for anything else. When it is necessary, we may disclose your personal information to the following: other volunteers including Committee Members and Trustees.
How will we keep it secure? Most of the information is held electronically and, together with our software providers, “3 Rings” and “SendInBlue”, we will take all reasonable steps to prevent the loss, misuse or alteration of your personal information. All other paper records are held in locked storage. Only the people who need to see your personal information will be allowed access to it. We will not send your information outside Europe.
How long will we keep it for? We will only keep this information for as long as necessary or as the law requires. This would normally be as long as you are a volunteer; your information will be deleted and/or destroyed within 10 working days after we have received notification from you that you no longer wish to be a library volunteer.
What if something changes? If the information you provided changes or your circumstances change, please contact the Library’s Data Protection Officer, contact details below. If we need to change something like who we want to share this information with, we will contact you to let you know.
What are your rights? You may request to see a copy of the personal information we hold about you. The law also provides you with other rights regarding your information including some around; correction of inaccurate data, objection to processing, moving your information to somewhere else, and in some cases, getting your information deleted. If you are unhappy with the way your data is being handled or if you need further information please contact the Library’s Data Protection Officer, contact details below. If you are not satisfied with any response you may receive from us based on a complaint or concern about your personal information, you then have the option of contacting the Information Commissioners Office to take that complaint further.
The Information Commissioners Office does like to see that you have raised a complaint with the management Committee/Trustees first and received a response before contacting them. If you do wish to contact them, the address details can be found below:
The Information Commissioners Office,Wycliffe House,Water Lane,Wilmslow,Cheshire. SK9 5AF Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate) Website: http://www.ico.org.uk Email: casework@ico.org.uk
The Library Data Protection Officer is Ian Cassie
e.mail :- cassijs@aol.com
Telephone: 07745402146

23 May 2018.

 

 

 

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